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OUR PRIVACY POLICY.

Supergood Bikers for Autism CIC

Last reviewed: [OCTOBER 2027]

1. Who we are

Supergood Bikers for Autism CIC is a community-based group that raises money providing equipment to schools who need additional support, sidecar rides for kids and adults in care. All profits go to the National Autistic Society.

Our website is managed by our group and hosted on the Wix.com platform.

We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, how it is stored and the rights you have regarding your personal data.

If you have any questions about this policy or how your information is handled, please contact us at:

Email: info@supergoodbikersforautism.com

2. What information do we collect?

Depending on how you interact with our website and group, we may collect the following information:

Contact information: your name, email address, postal address and telephone number, where provided.
Donation and transaction information: donation amounts, transaction dates and payment status.
Messages and enquiries: information you provide when contacting us, completing a form, leaving feedback or communicating with our group.
Website usage information: IP address, browser and device information, pages visited and information about how you use our website, where collected.
Event and fundraising information: details you provide when registering for or participating in our activities.

We do not intentionally collect passwords, full payment card details or sensitive personal information unless this is necessary and appropriate for a specific service. Where payments are processed through a third-party provider, payment information may be handled by that provider.

If we collect information about a person’s disability or health to assess a request for equipment or support, we will handle it with additional care and only where we have an appropriate lawful basis.

3. How do we collect your information?

We may collect personal information when you:

Complete a contact form or send us an email.
Make a donation or purchase, where applicable.
Register for or participate in a fundraising event.
Request support or disability equipment.
Interact with our website through cookies or similar technologies.

We may also receive limited technical information automatically through our website hosting and website analytics services, where these are enabled.

4. Why do we use your information?

We may use your personal information to:

Respond to enquiries and provide information about our activities.
Administer donations, transactions and fundraising activities.
Organise events and communicate with participants.
Assess and respond to requests for disability equipment or other support.
Maintain, protect and improve our website.
Keep appropriate financial and administrative records.
Meet legal, accounting and regulatory obligations.
Send updates about our community activities or fundraising where permitted by law and in accordance with your communication preferences.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

5. Our lawful basis for processing information

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, this may include:

Consent: where you have freely agreed to a particular use of your information.
Legitimate interests: where using information is necessary for our legitimate activities and does not override your rights and interests.
Legal obligation: where we must retain or disclose information to comply with the law.
Contract: where processing is necessary to fulfil an agreement with you or take steps you request before entering into an agreement.

Where we process special category information, such as health or disability information, we will also identify an applicable additional legal condition.

6. How do we store and protect your information?

Our website is hosted on Wix.com. Information submitted through the website may be processed or stored using Wix's systems and services.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Where donations or other payments are processed by a payment provider, that provider may handle your payment information under its own security arrangements and privacy policy.

We do not knowingly retain full payment card details or account passwords in our own records unless this is genuinely required and appropriately secured.

7. Who do we share your information with?

We do not sell your personal information.

Where necessary, we may share relevant information with:

Wix.com, which hosts and supports our website.
Payment providers that process donations or transactions.
Website analytics or technical service providers, where used.
Charities, equipment suppliers or support organisations where sharing is necessary and lawful to arrange support or fulfil a request.
Legal or regulatory authorities where we are required to do so.

We aim to share only the information necessary for the relevant purpose.

Some service providers may process information outside the United Kingdom. Where this happens, we will take the steps required by applicable data protection law to protect the information.

8. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or reporting requirements.

Retention periods depend on the type of information and why it is held. For example, financial records may need to be retained for legal or accounting purposes, while general enquiries may be deleted when they are no longer needed.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

9. Cookies and website analytics

Our website may use cookies and similar technologies to make the website function, maintain security, remember preferences and understand how visitors use the site.

Some cookies are necessary for the website to operate. Other cookies, including non-essential analytics or advertising cookies where used, may require your consent.

You can manage your cookie preferences through the cookie settings available on our website, where provided. You can also manage cookies through your browser settings, although blocking certain cookies may affect how the website functions.

For further information about cookies and consent requirements, please see the Information Commissioner's Office guidance at:
https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/

10. Communications and marketing

We may contact you by email or telephone to respond to your enquiries, provide information you have requested, administer donations or events, or communicate important updates.

We will only send promotional or fundraising communications where permitted by applicable law. Where consent is required, we will ask for it.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us at info@supergoodbikersforautism.com.

Opting out of marketing will not prevent us from sending essential administrative communications where necessary.

11. Your data protection rights

Under applicable data protection law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Ask us to restrict how we use your information in certain circumstances.
Object to certain types of processing.
Request a copy of certain information in a portable format.
Withdraw consent where we rely on consent.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain financial records to comply with the law.

To exercise your rights, please contact info@supergoodbikersforautism.com.

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are concerned about how your personal information is handled.

Website: https://ico.org.uk/

12. Children's privacy

Our website and community activities may be accessed by people of different ages. Where we collect personal information about children, we will take appropriate steps to protect their privacy and ensure that the collection and use of their information is lawful.

Where necessary, we will obtain appropriate permission from a parent, guardian or other authorised person.

13. Third-party websites

Our website may contain links to other websites or services. These third parties have their own privacy policies, and we are not responsible for their privacy practices.

We encourage you to review the privacy information of any external website you visit.

14. Changes to this privacy policy

We may update this policy from time to time to reflect changes to our activities, website services or legal requirements.

The latest review date will be displayed at the top of this page. We encourage visitors to review the policy periodically.

15. Contact us

If you have any questions, concerns or requests relating to this privacy policy or your personal information, please contact:

Supergood Bikers for Autism